Terms and Conditions

Welcome to https://qantara.com.sa (Referred to as “the website/ online service).

This website is provided by Al Qantara Design & Interior a Company in Saudi Arabia. The website is operated by Al Qantara (referred to as “we/our/us”). As a user (referred to as “you/your/Customer”) of the website, you must read and acknowledge below the following terms and conditions (the “Terms and Conditions”). By purchasing via the website, you agree to be bound by the Terms and Conditions.

Please read carefully before using the online service. We reserve the right to edit these Terms and Conditions at any time. Using the website after editing any of the Terms and Conditions is considered approval to be bound by these modified Terms and Conditions.

The use of the website is available only to people who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” as per local Contract Acts are not eligible to use the website.

If you are a minor (i.e. under the age of 18 years), you may use this website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.

Those who choose to access the website from outside of Saudi Arabia are responsible for compliance with local laws whenever applicable.

Except where additional conditions are provided which are specific to products or services, these Terms and Conditions supersede all previous representations, understandings, or agreements.

By using the website, you agree to be bound by the Terms and Conditions.

Website Security:

You are prohibited from violating or attempting to violate the security of the website, including, and not limited to:

Accessing data not intended for you or logging onto a server or an account that you are not authorized to access.
Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
Attempting to interfere with service to any other user, host, or network, including, without limitation, via means of submitting a virus to the website, overloading, and “flooding”, “spamming, “ mail bombing “or crashing”.
Sending unsolicited email, including promotions and/or advertising of products or services.
Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Violations of system or network security may result in civil or criminal liability in most cases.

You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of the website or any activity being conducted on the website.

The website will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

Delivery Terms and Conditions:

Shipment processing dates depend on your order, city, and your payment type. Please note that Pre Orders might not match the standard shipping time shown on the product page.

Saving the environment, we do not ship paper invoices with the orders, you will receive a payment notification upon completing your order, and you will receive the electronic invoice via email within 24 hours from receiving your shipment.

Al Qantara is not responsible for the data registered by the customers on the order, and this data can be modified only before the shipment starts. Once the shipment starts, the registered information cannot be modified and the delivery will be processed to the registered information of the order, otherwise, you can cancel the order and make another order with different information.

The product page is updated regularly based on the latest information. Delivery is also dependent on the customer accepting and arranging delivery with the courier or Al Qantara delivery team.

Small item delivery through couriers:

Delivery Charges: Free for orders with 99 SR or above | 30 SR for orders under 99 SR.

Cash on Delivery Charges: 15 SR cash on delivery charge.

Large item delivery through Al Qantara:

Delivery Charges: Free.

In case you make an online order that includes large and small items together, delivery might take place in different shipments at different times.

We deliver the large items maximum to the 3rd floor of the building.

In case you need to return a product for a personal reason that is not related to manufacturing defects, you can do the return within 14 days if the purchase was from the website, and within 7 days if the purchase was from the showroom, noting that 100 SR will be deducted as delivery fees in case if the home delivery service has been completed.

Express Delivery for large items:

Express Delivery fees are 100 SR added to the order’s value.
Express delivery option is available for the selected products purchased before 02:00 pm in the selected cities considering the home delivery coverage terms and conditions.
The express delivery timing for large items is between 1:30 PM to 11:00 PM
Al Qantara delivers the purchased products to the address which has been registered during the online purchasing process.
In case of emergency/unplanned situation that may prevent delivering the purchased product on the same day, Al Qantara commits to handling the customer’s request with a priority according to the situation & causes.
Products eligible for express delivery will have the option available on the product page.
Express delivery is available only in 4 major cities in the Kingdom which are (Riyadh, Jeddah, Dammam & Khobar). The option will appear on the product page once the customer chooses his city location.
In case if the customer pays for express delivery, then refuses to receive the item during the mentioned time (4 PM – 9 PM on the same day), express delivery fees will not be refunded or reimbursed.
If damage or malfunction is discovered upon delivery, Al Qantara will refund the 100 SR express delivery fees.

Express Delivery for small items:

Express Delivery fees are 20 SR added to the order’s value.
Express delivery option is available for the selected products purchased before 02:00 pm in the selected cities considering the Home delivery coverage terms and conditions.
Al Qantara delivers the purchased products to the registered contact person who has been registered during the online purchasing process, or the required collector information if available.
In an emergency/unplanned situation that may prevent delivering the purchased product on the same day, Al Qantara commits to handling the customer’s request with a priority according to the situation & causes.

Home Delivery Geo Pin-Location Service:

In case the pinned location does not match the same selected city and area in the order’s home delivery address, the order will be subject to the delivery coverage terms and conditions.
In case the pinned location is not within the home delivery coverage, the customer has the option to pick up the order from the nearest store to the coverage zone, otherwise, the order is subject to be cancelled within 30 days.

Collect from Store:

Can’t wait for delivery? Collect from the store!

Simply place your order online, choose the “Collect from store” delivery option, and we will arrange your selected product(s) for collection in your chosen store.

The service is available only for small products. While placing your order, check the product(s) page – exceptions may apply.

For confirmed “Collect from store” orders, the customer will receive within (2) hours e-mail or SMS notification from qantara.com.sa showing where & when the product(s) is ready for collection.

The following collection and reservation rules are applicable:

You must show the message that includes the order number and its readiness for collection.
Order will be handed to the holder of the collection message

Payment:

The website provides the possibility to purchase product(s) and /or service(s) online and to set the payment online or in-store based on shipping and, delivery method available in Saudi Arabia. Payment transactions including authorizations and settlements will be in Saudi Riyals.

We accept the following modes of payment:

For in-store payment transactions: bank credit cards / mada cards, debit cards, span, cash.
For online payment transactions: SADAD payment system, bank credit cards (Visa, MasterCard, and AMEX), mada cards only for those cards issued by Banks of Saudi Arabia through internet payment gateway service provider.

Purchases using gift cards, vouchers, credit cards or using pay in installments service cannot be refunded in cash, and refund is processed using the same original payment method of the invoice.

For online payment transactions, the customer will receive an order acknowledgment once the payment has been authorized. We do not hold any liability if payment is refused or declined by the credit card / mada card supplier for any reason. You should check your bank credit card / mada card supplier for that.

We do not store your credit card / mada card details on the website. All payment details which are entered through the website payment gateway are encrypted when you enter them. Communications to and from the service provider’s site are encrypted.

We do not provide any of your payment information obtained via the web to other companies or individuals unless required by law.

Credit card / mada card details provided by you for benefiting from the online service must be truthful, valid, and accurate and you shall use the credit card that is lawfully owned by you. The provided information will not be utilized or shared by the online service with any of the third parties unless required for fraud verifications or by law, regulation, or court order.

The online service will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.

In the event that we are unable to supply the full or part of the order, we will inform you accordingly. A full or partial refund will be given -through credit card / mada card that you have already been charged for.

Using the online payments facility of the website indicates that you accept these terms. If you do not accept these terms, do not use this facility.

Order Cancelation:

Al Qantara reserves the right to cancel the order due to any of the following reasons:

Payment rejection.
The customer delayed for more than 1.5 hours to settle the payment for his bill reference number by SADAD.
Buying more than 2 pcs of the same item (quantity limitations may vary during promotion durations and it will be preannounced).
Customer no-show or delay for more than 7 days in collecting his (paid online) “Collect from store” orders.
Wrong delivery address given by customer or wrong contact details due to customer is not reachable.

Cancelation by customer:

In case you ask for cancellation after shipping the order, cancellation fees may apply.
You can cancel the order by rejecting to receive it or by dropping it to our store.

Return, Exchange, Refund

In case if you need to return the product(s) which you have purchased online within 14 days of receiving the product, you can request a return/refund considering the exclusions mentioned below, and in condition of not using this product and it is still in original conditions with all accessories, manuals, and gifts (if any). Some charges might apply due to return.

In case you return a product that included a gift, the gift’s value will be deducted in case it was used or if you prefer to keep it.

Receiving the shipment with your order’s number from the courier is considered an acknowledgment that the shipment is in good condition and was not opened before delivery.

While preparing for a return, the product must be in its original packing with full set of accessories and manuals included.

We do not accept returns of products which have scratches, are damaged as a result of misuse, or malfunction due to wrong voltage connection.

At our sole discretion, we may reject returns that do not match the above criteria.

For the Combined offers that contain set of more than one product, was purchased in a one-set offer, please be aware that the return policy accepts only to return the full set, not partially, with considering that the products must be in the original status.

SADDAD refund:

In Accordance to SAMA’s terms of internal wire-transfers (Refund Transactions), the customer’s information of the beneficiary must be matched to the customer’s bank account information (Full name, ID or residence ID, Bank name and Bank’s account number- IBAN), this is to avoid any delay or rejection that might be reported by the bank which we want to transfer the refund into it (destination), where in case the customer’s information does not match with the bank account information of the beneficiary, there will be a delay or It may require to re-process it again after providing the correct data according to the legal provisions in the Kingdom of Saudi Arabia.